Welcome back, Samuel.

Documents requested

What does this mean?

To ensure a smooth and efficient claim process, we require specific documents that may include but are not limited to:

• A copy of the police report filed for the theft.
• Proof of ownership for your motorcycle (e.g., purchase invoice, registration documents).
• Any photographic evidence of the motorcycle before the theft, if available.
• A detailed list of any personal belongings that were with the motorcycle at the time of theft.
• Your driver’s license or any government-issued ID for verification purposes.
• Any additional documents that could support your claim.

How do I upload documents

• Go to the 'My Claims' section and select your current claim.
• Click on 'Upload Documents'.
• Follow the instructions to upload each document. You can take a photo or upload files from your device.
• Submit the documents for review.

What can I expect next?

Upon receiving your documents, our team reviews them and continues the theft claim investigation. If additional information is needed, we'll reach out. You'll be notified of the claim outcome—validated for settlement/repair or not validated—via the app, followed by guidance on the next steps. Quick document submission and checking the app for updates ensure a smoother process. Our support team is here for any questions, and we appreciate your feedback once your claim is resolved, aiming for a transparent and efficient experience.

FAQs

• What happens if I can't provide all the requested documents?: If you're unable to provide all the requested documents, please let us know what you can and cannot provide. Some documents may be waived or alternatives accepted depending on the circumstances. However, the more information you can provide, the better we can assist you.
• How long do I have to submit these documents?: We recommend submitting the requested documents as soon as possible to avoid delays in processing your claim. Typically, you should aim to provide the documents within 7-10 days of the request.
• Can I submit additional documents later if I find more information?: Yes, you can submit additional documents at any time during the claim process. If you find more information or documents that might support your claim, please upload them through the app using the same process.
• What if I'm having trouble uploading documents?: If you're experiencing difficulties uploading documents, please check your internet connection and try again. If the problem persists, you can contact our support team through the app for assistance.
• Will I receive confirmation that my documents have been received?: Yes, you will receive an automatic confirmation in the app once your documents have been successfully uploaded. Our team will then review the documents and update you on the status of your claim.